At ASM Wireless, we understand that circumstances may arise that lead to the need for order cancellations. We value transparency and aim to provide our customers with a clear understanding of our cancellation policy.

1. Cancellation Window:
Customers have a 24-hour window from the time of purchase to cancel an order and qualify for a full refund. We believe this timeframe allows flexibility for customers who may need to reconsider their purchase.

2. Cancellation Procedure:
To cancel an order, customers should contact our customer support team through our designated channels. It’s crucial to include relevant order details to expedite the cancellation process.

3. Refund Processing:
If a cancellation request is made within the 24-hour window, the customer is eligible for a full refund. Refunds will be processed using the original payment method within a reasonable timeframe.

4. Cancellation After 24 Hours:
Cancellation requests made after the initial 24 hours may be subject to a cancellation fee. This fee is designed to cover any administrative and processing costs incurred by ASM Wireless.

5. Special Circumstances:
ASM Wireless acknowledges that there may be exceptional circumstances beyond a customer’s control. In such cases, we encourage customers to reach out to our customer support team promptly, providing details to assess and accommodate the unique situation.

6. Communication is Key:
We emphasize the importance of open communication. Customers are encouraged to contact us as soon as they become aware of the need for a cancellation. Timely communication allows us to better assist our customers and manage the cancellation process efficiently.

7. Exceptional Customer Service:
ASM Wireless is committed to providing exceptional customer service. Our customer support team is available to address any concerns, guide customers through the cancellation process, and ensure a positive experience, even in the event of a cancellation.

By adhering to this cancellation policy, ASM Wireless aims to balance the needs of our customers with the operational aspects of order processing. We appreciate your understanding and cooperation in making the cancellation process as smooth as possible. If you have any questions or require further clarification, please don’t hesitate to reach out to our dedicated customer support team.