Privacy Policy

ASM Wireless is committed to respecting your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit asmwireless.tech, purchase products, contact us, request a device repair, or submit a request to sell your device.

ASM Wireless is located at 2527 Danforth Avenue, Toronto, Ontario, Canada M4C 1L1. This policy applies to information handled in connection with our website, products, and services.

By using our services, you acknowledge that you have had the opportunity to read this policy. Where consent is legally required, we will seek it as required by applicable law.

The information we collect depends on how you interact with ASM Wireless. It may include the following categories:

• Contact information: Your name, email address, telephone number, and other contact details you provide.
• Order information: Products purchased, order history, billing details, shipping address, and transaction status.
• Payment information: Payment-related details necessary to process transactions. Payments may be handled by third-party payment providers, and we may not receive or store complete payment card details.
• Repair information: Device make, model, reported faults, repair history, diagnostic information, and details needed to provide repair services.
• Device-sale information: Device specifications, condition, photographs you submit, and information required to assess a potential purchase.
• Technical information: IP address, browser type, device information, pages visited, referring pages, and interactions with our website, where collected.
• Communications: Information contained in messages, enquiries, feedback, and customer support conversations.

We use personal information for purposes that are reasonably necessary to operate our business, provide requested services, and meet our legal obligations.

• Processing and fulfilling orders, payments, deliveries, returns, and refunds.
• Managing repair bookings, diagnosing reported issues, communicating estimates, and completing repairs.
• Evaluating device-sale requests and communicating offers or transaction details.
• Responding to enquiries and providing customer support.
• Maintaining website functionality, security, and performance.
• Detecting fraud, investigating suspicious transactions, and protecting our customers and business.
• Meeting applicable legal, accounting, tax, and regulatory requirements.
• Sending promotional communications where permitted by law and, where required, with your consent.

We collect, use, and disclose personal information with your consent where required, or on another lawful basis permitted by applicable privacy legislation.

We may send transactional communications about orders, repairs, deliveries, refunds, or customer enquiries where necessary to provide the requested service.

Where we send promotional emails or other commercial electronic messages, we will comply with applicable requirements, including consent and unsubscribe obligations where applicable. You can unsubscribe from promotional emails using the link provided in the message.

Unsubscribing from marketing communications does not prevent us from sending essential service-related messages.

Our website may use cookies and similar technologies to support essential functionality, remember preferences, maintain shopping cart contents, improve performance, and understand how visitors use our website.

Depending on the tools enabled, these technologies may also support analytics, advertising measurement, or marketing activities.

You can manage cookies through your browser settings and any cookie preference tools we provide. Blocking certain cookies may affect website functionality. Where required, we will obtain consent before using non-essential cookies or similar technologies.

For further information, please review our Cookie Policy.

• Cookie Policy: View our Cookie Policy

ASM Wireless does not sell personal information to third parties. We may disclose information when reasonably necessary for the purposes described in this policy, subject to applicable law.

• Payment processors and financial service providers that facilitate transactions and refunds.
• Shipping and delivery providers that fulfil orders.
• Website hosting, security, information technology, and customer support providers.
• Analytics or marketing service providers, where used and permitted.
• Professional advisers, insurers, or auditors where reasonably necessary.
• Government authorities, regulators, law enforcement, or other parties where disclosure is required by law or reasonably necessary to establish, exercise, or defend legal rights.
• A successor or acquiring entity in connection with a business transaction, subject to applicable privacy requirements.

Our website may integrate with or link to third-party websites and services, including payment providers, analytics platforms, social media services, and external websites.

These third parties may collect or process information under their own privacy policies and terms. ASM Wireless does not control the independent privacy practices of third-party websites.

We encourage you to review the applicable privacy notices before providing information directly to a third-party service.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, and loss.

Payment transactions may be handled by third-party payment providers using their own security measures. Access to personal information is limited where reasonably appropriate to people and service providers who need it for legitimate business purposes.

No method of transmission over the internet or electronic storage is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.

If a privacy breach occurs, we will take the steps required by applicable law, including notification where legally required.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, resolve disputes, maintain business records, and satisfy applicable legal or regulatory requirements.

Retention periods depend on the type of information, the nature of the transaction, and our legal obligations. When information is no longer required, we will take reasonable steps to securely delete it or anonymize it, subject to applicable law.

Depending on applicable law and the circumstances, you may have the right to request access to personal information we hold about you, request correction of inaccurate information, withdraw consent where processing relies on consent, or make a complaint about our privacy practices.

Certain exceptions and legal requirements may apply. We may need to verify your identity before responding to a request.

To exercise an applicable privacy right, contact us using the details provided below. We will respond in accordance with applicable legal requirements.

Our website and services are not specifically directed at children. We do not knowingly collect personal information from children in circumstances where doing so would be prohibited by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

Some service providers that support our website or business may process or store personal information outside Ontario or Canada, depending on the services used.

When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to its courts, law enforcement, or regulatory authorities as permitted by law.

We take reasonable steps to handle personal information in accordance with applicable privacy obligations.

We may update this Privacy Policy to reflect changes to our business practices, website features, service providers, or legal obligations.

The updated policy will be published on this page with a revised last-updated date. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically.

If you have questions about this Privacy Policy, wish to make a privacy request, or have concerns about how your information is handled, please contact us.